We will refund all the money if we fail to meet/exceed your requirements even after three revision attempts.
Primary goals of quality, affordable pricing, and timely delivery guide our academic writing service. Once you place an order and assign it to an expert, we will do whatever it takes to deliver quality paper for Grade A.
However, if we fail to deliver quality paper or ignore some instructions (nearly impossible), we will offer a refund according to this Refund Policy. Each refund case will be reviewed separately by our team.
Refund Policy
The following are the cases when you are entitled to a refund or no refund:
- No Writer assigned to your Order. In this case, we can refund 100% of the funds to your balance account. To reclaim the money from your current balance, press "Request a refund of your balance" on the order details page.
- The writer is assigned, but you cancel the Order within 6 hours. We reserve the funds from your account when the writer is assigned. In this case, the refund amount varies from 100% to 20%, depending on the stage of work done by the writer.
- Missed deadline with no extension. You get a full refund if your assigned writer fails to deliver the paper within the official deadline set by the customers and there was no agreement for an extension.
- Poor quality papers even after three revisions. Get a full refund if your paper scores a failing grade, even after three revision attempts. You get a partial refund if your paper is low quality and you lack time for revision.
- No refund claim when you cannot provide evidence for the poor quality paper: you get zero refund without proof of a low score or negative feedback from the instructor.
- No refund claim for papers already submitted and lasted two weeks.
Please get in touch with us in case of any non-described situation.
Refund Processing
After the refund confirmation, We will process it within 2-6 business days. Please note that the company can not be held responsible for your bank fees, processing time, and/or possible delays due to bank service issues.
All refunds will be provided via the original method of payment.
